Privacy Policy

1. Introduction

Nxwlto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our educational services.

We adhere to the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws. By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out a form on our website
• Correspond with us by phone, email, or otherwise
• Participate in our educational programs

This information may include:

• Name, email address, phone number, and mailing address
• Educational background and academic records
• Student performance data and assessment results
• Payment information (we do not store full credit card details)
• Other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:

• Your device's IP address
• Browser type and version
• Pages you visit and time spent on those pages
• Referring website
• Other statistics

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues
• Comply with legal obligations

3.1 Educational Data Analytics

As an educational service provider, we analyze student performance data to:

• Identify learning patterns and knowledge gaps
• Customize learning pathways and teaching strategies
• Measure educational progress and outcomes
• Improve our educational methodologies

This analysis is conducted with strict confidentiality and for the sole purpose of enhancing educational outcomes.

4. Disclosure of Your Information

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your information with your consent or as otherwise disclosed at the time of data collection or sharing.

4.5 Educational Institutions

With your explicit consent, we may share academic progress reports and assessment results with schools or other educational institutions.

5. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of any personal information we process. However, no electronic transmission or storage of information can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Educational records and assessment data are typically retained for a period of 7 years after the completion of services, after which they are securely deleted or anonymized.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data to Malaysia and process it there. Your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Your Data Protection Rights

Under Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws, you have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request copies of your personal information. We may charge a small fee for this service.

8.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

8.3 Right to Erasure

You have the right to request that we erase your personal information, under certain conditions.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

8.5 Right to Object to Processing

You have the right to object to our processing of your personal information, under certain conditions.

8.6 Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

As an educational service provider, we may collect information from children under the age of 18. We take additional steps to protect children's privacy, including:

• Obtaining verifiable parental consent before collecting personal information from children
• Limiting the collection of personal information to only what is reasonably necessary for participation in our educational activities
• Providing parents with access to their child's personal information and the ability to request changes or deletion
• Implementing enhanced security measures for data related to children

Parents or legal guardians can review, delete, or refuse further collection or use of their child's personal information by contacting us using the information provided in the "Contact Us" section below.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.